Shipping Policy

Thank you for shopping at crateday.com.au. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Estimated delivery time Shipment cost
 Standard 3-5 business days Free

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

Crate Day can not ship to PO Boxes and need to be shipped to physical addresses.

 Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

GST

All products include GST unless otherwise stated.

Damages

Crateday.com.au is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside Australia

Returns Policy

Please click here to view our returns policy